Last updated: 13 October 2025

This Privacy Policy explains how Marlborough Electrical Contracting Ltd trading as BM Elec & Co collects, uses, shares, and protects your personal information when you contact us, use our website, or receive our services.

Who we are

Controller: Marlborough Electrical Contracting Ltd
Trading name: BM Elec & Co
Company number: 12615770
Address: Castlethorpe, Milton Keynes, MK19 7ES
Phone: +44 7746 547600
Email: info@bmelecandco.com

Personal data we collect

• Contact details such as name, email address, phone number, and postal address.
• Service information such as property details, appointment notes, job photos, certificates, and invoices.
• Website data such as IP address, device information, and cookies. See our Cookie Policy for details.
• Payment and billing information processed via our payment providers. We do not store full card details on our systems.

How we use your information

• To provide quotes, schedule visits, deliver electrical services, and manage our relationship with you.
• To issue warranties, certificates, and safety documentation.
• To manage payments, accounting, and taxation.
• To operate our website, diagnose problems, and improve our services.
• To comply with legal or regulatory obligations.

Legal bases for processing

• Contract providing quotes and performing services you request.
• Legitimate interests running our business, customer care, preventing fraud, and safeguarding.
• Legal obligation safety records, financial reporting, and regulatory compliance.
• Consent for optional communications and non essential cookies. You can withdraw consent at any time.

How we share your data

We may share limited data with trusted third parties that help us deliver our services such as payment processors, software providers, subcontractors, and certification bodies. We require these parties to keep your data secure and to use it only for the agreed purposes. We will also share data if required by law or to protect our legal rights.

International transfers

Where personal data is transferred outside the UK or EEA, we use appropriate safeguards such as standard contractual clauses or rely on adequacy regulations where available.

How long we keep your data

We keep personal data only as long as necessary for the purposes described above, including to satisfy legal, accounting, or reporting requirements. Typical retention is:

• Job records, certificates, and invoices up to 7 years.
• Enquiry emails and messages up to 24 months if no contract follows.
• Cookie level data according to the lifespan set out in our Cookie Policy.

Your rights

Under UK data protection law you have the right to request access, correction, deletion, restriction, portability, and to object to certain processing. Where we rely on consent, you may withdraw it at any time.

How to exercise your rights

Contact us at info@bmelecandco.com or +44 7746 547600. We may ask for proof of identity. We aim to respond within one month.

Marketing

We may send service updates or marketing communications with your consent or where allowed by law. You can opt out at any time using the link in our emails or by contacting us.

Security

We use technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. No system is completely secure, so please take care when sending information online.

Children

Our services are not directed to children and we do not knowingly collect personal data from children.

Third party links

Our website may contain links to third party sites. We are not responsible for their privacy practices. Please review their policies.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the effective date.

Contact us

If you have questions or concerns about this policy or how we handle your data, please contact us using the details above.

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